Contact & Support
The legal entity
The Cliqly service at cliqly.dev is operated by the entity below. These are the same details that appear on invoices and in the agreement with our payment processor.
- Legal name
- CLIQLY
- Address
- Golf Island, Jl. Rukan Beach Boulevard No. 75 & 76, Jl. Concerto Beach Blvd, Kamal Muara, Jakarta Utara 14470
- Business form
- sole proprietorship
- Telephone
- +62 823-1036-3626
- Official email
- support@cliqly.dev
- Website
- cliqly.dev
Cliqly is an independent business and is not affiliated with anyone else. A company or service using our API is a customer — not an owner, and not a partner.
Channels and response-time targets
| For | Address | Target for a first reply |
|---|---|---|
| General support, technical problems, product questions | support@cliqly.dev | 1 working day |
| Billing, invoices, refunds | billing@cliqly.dev | 2 working days |
| Abuse reports: phishing, malware, fraud, spam | abuse@cliqly.dev | 24 hours, every day |
| Personal data and data-subject requests | privacy@cliqly.dev | 30 calendar days |
The targets above are the time until we reply, not the time until the problem is solved. Resolution time depends on the issue, and we keep you posted. These targets are not a service level agreement; an SLA exists only under a separate written agreement on the Enterprise plan — see Terms of Service, section 9.
Support hours are Monday to Friday, 09:00–17:00 (UTC+7), excluding public holidays. Abuse reports are handled outside those hours as well.
Reporting a link that abuses the service
So that we can act quickly, please include:
- The complete short URL, including the slug. Without the slug we cannot find the link you mean.
- Where you received it — SMS, a messaging app, email or social media.
- A screenshot of the destination page if you have one. Do not enter your own personal data into that page to collect evidence.
Every report gets a ticket number and a written answer describing the action we took. A link shown to be abusing the service is disabled and answers 410 Gone — see Terms of Service, section 5.
If your account is the one acted against and you believe that was wrong, send an appeal to the same address. Appeals are reviewed by a person and answered within 5 working days.
Enterprise, migration and pre-sales questions
Enterprise plans, high-volume needs, a service level agreement, custom invoicing, or help moving links across from another service: write to support@cliqly.dev with a subject line that says what you need.
Include your expected number of links, clicks per month and domains, if you know them.
The API summary and example requests are on the API page; each plan’s price and limits are on the pricing page.
Reporting a security vulnerability
If you find a security vulnerability in the Cliqly service, report it to support@cliqly.dev with the subject “Security report”, and give us reasonable time to fix it before disclosing it publicly.
Do not access, alter or download another user’s data in the course of testing. Load tests and automated scanning against our infrastructure require written permission in advance — see section 4 of the Terms of Service.